Chase Bank

Images of Chase Bank

Opinions

• Milton Gate

  Nov, 13 2018
  ★ ☆ ☆ ☆ ☆
  If you care about your vehicle and/or a financial institution who considers how their facilities are designed to make depositing/withdrawing your hard earned money as seamless as possible, this is not a bank you want to do business with. If you care about a response from a District Manager, Mona Hingorani (specifically), to address your concerns, don't hold your breath.
  
  On two occasions (over two years), I have sustained damage to my car due to the layout of their drive-through and their refusal to mark/identify obstacles effectively (really, to identify them at all). I have had to spend more money than what I took my time to deposit because I took a trip to the poorly designed drive through and because of their inability/refusal to assist or even respond. Even if they can't assist, they should respond to all of their clients no matter the tenure of the relationship. You are trusting this business (in the customer service industry) with the fruits of your labor and they are fine to take your money but not to assist with a real problem; that's pathetic.
  
  Mona (the district manager I was referred to for assistance) has ignored my calls after over a decade of doing business with this company. If you don't need anything (ever) from your bank, this one might work for you. If you expect a response to a legitimate problem, don't do business here.

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